Panther Ridge Community Association · Pelham, AL

Privacy Policy

How we handle resident information · Effective October 14, 2026

Information we collect

When you access or use the resident portal, we collect only the personal information reasonably necessary to process payments, administer your account and maintain accurate records. That information may include your name, property address, mailing address, email address, telephone number and the payment information you provide in connection with a transaction.

We do not ask for, and you should not send us, a Social Security number, a driver license number or a government identification number in connection with a payment.

How we use your information

We use this information for three purposes and no others.

1. To process and apply payments to your Panther Ridge Community Association account.

2. To send you transactional communications, including receipts, confirmations and notices relating to your account or your transactions.

3. To operate, secure and maintain the resident portal.

We do not use your information for advertising, and we do not profile you.

Disclosure of information

We do not sell, lease, rent or trade your personal information. We disclose personal information to third parties only as necessary to complete a payment, which means our payment processor and the financial institutions and payment networks involved in your transaction, and, if you opt in to text alerts, the service provider that delivers our text messages, as described in the section on text messages below.

We may also disclose personal information where required by law, regulation, subpoena, court order or other legal process, or where necessary to respond to a lawful request by a governmental or regulatory authority.

How information reaches our payment processor

Personal information disclosed to our payment processor, Stripe, is transmitted electronically at the time of your transaction through encrypted connections and programmatic integrations, in accordance with industry standard security protocols.

Security practices

We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration or destruction. Information is encrypted in transit using TLS.

The Association does not store payment card numbers or bank account details on its own systems. That information is collected and processed directly by Stripe, which states that it is certified as a PCI DSS Level 1 service provider, the highest level of certification in the payments industry.

No method of transmission or storage is completely secure. We take commercially reasonable steps to protect information within our control, and we ask you to help by keeping your portal password confidential and by telling us promptly if you believe your account has been accessed without your permission.

How long we keep your information

Financial records are kept for seven years. Resident contact details are kept for as long as you own or occupy a property in Panther Ridge, and are deleted or de-identified after that. System and security logs are kept for twelve months. Our Data Retention and Deletion Policy sets this out in full, including the circumstances in which we are required to keep information for longer.

Text messages (SMS)

If you opt in to text alerts, Panther Ridge Community Association collects your mobile phone number and a record of your consent, which is the date and time you opted in and the number you gave. We use them only to send the community alerts, meeting reminders and account notices you asked for, and to respond to your replies, such as HELP and STOP.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number is shared only with the service provider that delivers our text messages, and only so that it can deliver them. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

You can opt out at any time by replying STOP to any text or by turning off text alerts in your profile in the resident portal. Reply HELP for help. Message and data rates may apply. Our SMS Terms are in section 14 of the Terms and Conditions.

Your choices

You may ask us to correct information we hold about you, and you may ask what information we hold. You may ask us to delete information, and we will do so except where we are required to keep it, for example to complete an open transaction, to satisfy an accounting or audit obligation, or because the information is subject to a legal hold. Transactional messages, such as receipts and payment confirmations, are part of operating your account and cannot be switched off while the account is open.

Children

The resident portal is intended for property owners and adult residents. We do not knowingly collect personal information from a child under thirteen. If you believe a child has provided us with personal information, please contact us and we will delete it.

Cookies and similar technologies

The resident portal uses cookies that are necessary for it to function, including cookies that keep you signed in and cookies that protect against fraudulent requests. We do not use advertising cookies and we do not permit third party advertising trackers on the portal.

Changes to this policy

We may update this policy. The effective date at the top of this page shows when the current version took effect. Where a change materially affects how we handle your information, we will tell you through the portal or by email before it takes effect.

How to contact us

Write to Panther Ridge Community Association, 205 Pride Circle, Pelham, AL 35124, email contactus@pantherridge.live, or telephone 205-315-5222. Please mark privacy enquiries for the attention of the Board of Directors.